This place is absolutely amazing. We have a very old, very large, very anxious, and very fluffy German Shepherd. We booked a self wash and from the second we walked in the door the staff was so friendly and so accommodating with our special needs dog. They helped us get him up a ramp into a tub because he couldn’t get in on his own, they brought out towels that we used on the floor of the tub to help ensure he wouldn’t slip in the basin, and they explained every single product they had and made recommendations to us based on his coat. He was blowing his coat so we ended up spending an hour just brushing him in preparation for the bath and even though we ended up taking WAY longer than we planned, they never rushed us and instead told us to take all the time we needed. Staff came and checked in and chatted with us every 15 minutes or so to make sure we were ok and I really appreciated that. The products were amazing, especially the stress relieving shampoo, but honestly you couldn’t ask for better staff members. It is so obvious that they love dogs and really just want to go above and beyond to help out however they can. We couldn’t have asked for a better experience — thanks so much!